All Ears is a global leader in AI-powered SaaS for media monitoring. We help brands stay ahead by analyzing real-time conversations across voice, video, and news — covering TV, radio, podcasts, YouTube, TikTok, and more.

Trusted by names like Walmart, Netflix, Volvo, KFC, and Weber Shandwick, we empower over 700 organizations across the Nordics, EU, and US.

At All Ears, you’ll join a dynamic team passionate about pushing the boundaries of AI and emerging technology.

✨ About the role

Are you someone who loves solving problems, automating work, and making life easier for both customers and your team?

We’re looking for a proactive and tech-savvy Customer Support Executive (CSE) to join our growing customer team. You’ll be the first line of support for incoming customer inquiries — and more importantly, you’ll focus on building smart, automated solutions that reduce repetitive tasks and help scale our support operations.

Responsibilities

• Handle incoming customer inquiries via Intercom with speed and empathy.

• Set up and adjust media monitoring alerts within the All Ears platform.
• Build and optimize automated workflows that handle recurring support scenarios.
• Identify and implement self-service solutions to reduce manual workload.
• Collaborate with other departments to drive seamless customer experiences.
• Proactively look for process improvements with automation in mind.

Who you are

• 3–5 years’ experience in customer support, operations, or automation.
• Fluent in Swedish and English (other languages are a plus) & strong communication skills
• Passionate about efficiency, automation and smart tech.
• Familiarity with platforms like Intercom, Zapier, or other automation tools.
• Tech-savvy and curious mindset—you enjoy figuring out how to do things smarter.
• Experience from AI tools, SaaS, customer success, or media monitoring industries.

🚀 Why Join Us?

At All Ears, we're building more than smarter customer support, we're creating a great place to work.

Our culture is grounded in curiosity, care and action. We embrace innovation, challenge the status quo, support each other with genuine care, and value accountability and follow through. You'll be part of a team that moves fast, cares deeply, and is always pushing to improve.

Here’s what you can expect:

• Exciting brands – Work with global leaders across Sweden, Europe, and the US.
• Real impact – Take ownership, innovate, and help us scale smarter.
• Fast-moving culture – Curiosity, action, and care are at the heart of everything we do.
• Tight-knit team – We move fast, support each other, and celebrate together 🎉

What we have to offer:

• Competitive salary – Because we believe talent should be properly valued.
• Occupational pension – Your future matters just as much as the present.
• Generous vacation – 30 paid vacation days so you can truly recharge. 🏖️
• Strong insurance coverage – Just in case something happens.

Sounds like a match?

Press the apply button and send us your CV and LinkedIn profile.

Share a few lines about yourself — we’re excited to hear from you and build the future together!